Payments
What if a merchant's QR isn't supported?
We support VietQR, PromptPay, QR Ph, QRIS and PIX merchant codes. If a scan doesn't resolve, it's likely a personal QR rather than a merchant one — try scanning the merchant's official checkout code instead.
How is the fee calculated on a payment?
Every payment carries a transparent fee of 1% of the amount plus a $0.20 fixed charge, shown before you confirm — no hidden fees.
Can I get a refund for a completed payment?
Refunds are issued by the merchant. Reach out to us with your reference ID and we'll help you follow up with them directly.
Funding
How long does a bank transfer take?
Bank transfers are free and typically arrive within 1–3 business days, depending on your bank.
Why does adding funds by card cost more?
Card networks charge processing fees for instant funding, so card top-ups carry a ~1.5% premium fee. Bank transfer stays free if you're not in a hurry.
Security
How do I back up my recovery phrase?
Your recovery phrase is the only way to restore your account if you lose your device. Write it down and store it somewhere safe — we never see it and can't recover it for you.
Go to Security & recovery →What should I do if I see a device I don't recognize?
Go to Security & recovery to review connected devices and sign out of anything unfamiliar right away.
Account
How do I raise my limits?
Completing identity verification unlocks higher sending and funding limits, usually within minutes.
Verify your identity →How do I switch my active country?
Tap the country chip on your Home screen to see every supported country and switch instantly — your balance stays in USD.
Still need help?
Our team can chat, email, or call you back.
Contact us